Remote Troubleshooting

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Efficient Customer Support

With remote access to software and hardware systems, we can diagnose issues in real-time, perform software updates, and carry out corrective measures without needing to be physically present at the plant.

Through remote access, we can provide efficient customer support, troubleshoot issues and even teach clients how to navigate a software system, all without stepping foot in their office.

This translates into higher equipment uptime, optimised performance, and reduced downtime. For businesses, remote access means reduced costs and increased productivity.

What’s more, remote access enables us to address potential problems before they become bigger issues, which results in even greater cost savings and efficiencies for your business.

Additionally, a remote workforce can often lead to greater employee satisfaction and improved work-life balance.

With our advanced remote access capabilities, you’ll enjoy peace of mind knowing that your systems are being monitored and maintained around the clock.

What They Say About Us

Your dedication to delivering high-quality work consistently makes a difference. Thank you for all your efforts on the Palabora Winders; your hard work is the backbone of our success. The professionalism and expertise you bring to every challenge we experience is truly impressive. Your unwavering commitment to excellence and for all the hard work you’ve put in. Your dedication is inspiring. It’s people like you who make my role as General Engineering Specialist a rewarding experience. I wanted to take a moment to express my gratitude for your steadfast work ethic and the results you’ve achieved, particularly with the recent Winder Control Systems Upgrade project. Your hard work on this project has been a major factor in our business success, and I am deeply appreciative of your commitment and technical expertise.

Sean Jenkins Palabora Copper (Pty) Limited

I am happy with what you're busy doing now, and I am pretty sure that you’ll perfectly do it, especially in PCS Automation, where we have benefitted a lot from your knowledges and experiences in Process Control Systems here at Glencore Mutanda Mining. We have learned a lot from you, and you helped us to improve our skills and optimize our process control system. For me, you are more than an expert, thank you a lot.

Lino Ndowe Glencore Mutanda Mining

We as MJM electrical we have worked with PCS-Automation for the last 2-3 years. We have dealt with both them as our supplier as well as managing projects for us. We find PCS to be cost effective as well as proficient on our day to day dealings. Johan makes sure that targets are met and that work is done timeously.

Julian MJM Electrical

Moore Process Controls (Pty) Ltd has worked with PCS Automation Solutions over the past 2 years. Johan Vermaak was contracted to assist me on a Siemens PCS7 project in the DRC. Johan Vermaak excelled in all of the mentioned activities. Due to his many years of experience he identifies areas that can be improved on that are not in the SOW. His suggestions and implementations are solid and trustworthy. Johan is a well mannered and respected engineer. I would highly recommend him to anyone who requests his services.

Derrick Armstrong Moore Process Control (Pty) Ltd